Refund policy
Customer Responsibility for Returns
Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping. We do not charge any hidden fees, restocking fees, or deductions from your refund.
How to Start a Return
To start a return, email us at info@averymelbourne.com within 30 days of receiving your order. Include your order number and a brief explanation of your return request. If your item is faulty, damaged, or incorrect, we will provide a prepaid return shipping label or an immediate replacement. For all other returns, we will provide clear instructions on how to return your order.
Returns sent without contacting us first may not be accepted.
Return Address
Please contact our customer support team prior to returning any items to receive your return authorization. Returns are processed at our dedicated logistics hub:
Company: Limitless Ecom Group Limited
Address: 13 Oliver St, Mascot NSW 2020, Australia
Condition of Returned Items
To qualify for a refund:
- Items must be unused, unworn, unwashed, and in their original condition.
- Original packaging and tags should be included whenever possible.
- Proof of purchase (order confirmation or receipt) is required.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us immediately. You are entitled to a full refund or a replacement, including any applicable shipping costs.
Exchanges
We accept exchanges. The most effective way to exchange an item is to contact our support team at info@averymelbourne.com to initiate a return for your original purchase. Once the return is processed, you can place a new order for the preferred replacement item.
Non-Returnable Items
None. All items are eligible for return and refund provided they meet the return conditions outlined above.
Your Legal Rights
Under applicable Australian Consumer Law (ACL), you have statutory consumer guarantees that cannot be excluded, restricted, or modified. In addition, AveryMelbourne voluntarily offers a 30-day return policy. Your statutory rights remain unaffected by this policy.
Refund Timeline
- Your return will be inspected upon arrival at our facility.
- Approved refunds are processed within 7 days
- Refunds are issued automatically to your original payment method.
- Your bank or payment provider may require additional processing time to post the refund.
Need Help?
Questions? We’re here to help.
Email: info@averymelbourne.com
Company name: Limitless Ecom Group Limited
Company Address: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, 999077, Hong Kong
Warehouse Address: 13 Oliver St, Mascot NSW 2020, Australia
Company nr.: 77821174
Phone: +61 2 8271 8251
Email: info@averymelbourne.com
Customer Service Hours:
Monday to Friday: 9:00 a.m. – 5:00 p.m. (GMT+11)
Saturday: 12:00 p.m. – 5:00 p.m. (GMT+11)
Sunday and public holidays: Closed
We aim to respond to your inquiries within 24 hours.