
WAREHOUSE SALE ENDS TONIGHT
Up to 50% off some of our absolute core pieces. Whether you're treating yourself or someone special, now is the moment. This is our way of saying thank you for being part of the Emilia community.
Don't wait too long—once it's gone, it's gone. 🖤
— Charlotte & Sophie Harrington
FREQUENTLY ASKED QUESTIONS
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free shipping on all orders, with no minimum purchase required.
For more information, please see ourShipping Policy.
What is your return policy?
What is your return policy?
You can request a return within 30 days of receiving your order.
Returned items should be unused, unworn, unwashed, and in their original condition. Original packaging should also be included whenever possible.
For change-of-mind or sizing returns, return shipping is paid by the customer. If your item is faulty, damaged, or incorrect, we will cover the applicable return shipping costs.
Please contact us before returning your order.
Read our full Return & Refund Policy.
How can I track my order?
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow some time for tracking information to become active after your parcel has been dispatched.
You can also check your shipment through our Track Your Order page.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been processed, we will do our best to help with a change or cancellation.
Please contact us as soon as possible here.
Once an order has already been processed or shipped, changes cannot always be guaranteed.
What payment methods do you accept?
What payment methods do you accept?
All payments at are processed in AUD. If you're shopping from outside Australia, your bank or card provider will convert the amount to your local currency, and a conversion fee may apply depending on your provider.
We currently accept common payment methods including:
- Visa
- Mastercard
- Maestro
- Apple Pay
- Google Pay
- PayPal
- Afterpay
Available options may vary depending on your device, browser, and location. The checkout page will always show the payment methods available for your order.
Is my payment secure?
Is my payment secure?
Yes. Payments are handled through secure, encrypted checkout technology.
We do not store your full payment-card details. Your bank or payment provider may occasionally request additional verification for security purposes.
How long does delivery take?
How long does delivery take?
Orders are normally processed within1 to 2 business days, Monday to Friday.
After processing, estimated transit time is5 to 7 business days.
This gives an estimated total delivery time of6 to 9 business days.
Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.
For more information, please see our Shipping Policy.
How can I contact you?
How can I contact you?
You can contact our customer service team by here.
Customer service hours
Monday to Friday: 9:00 a.m. – 5:00 p.m. (GMT+11)
Saturday: 12:00 p.m. – 5:00 p.m. (GMT+11)
Sunday and public holidays: Closed
We aim to respond to inquiries within 24 hours.







